We can provide training via phone/web conference (NZT business hours) customised to your needs. Please contact our Support Team advising us what areas you would like to cover. We will than provide you with a quote.
Initial training is included in website setup charge.
FTP access is not available for our hosted websites. This is so that when we perform upgrades (as we do at least 3-4 times per annum) we are not delayed spending time working what files you have altered and what code within each file has been altered. This makes for more efficient support knowing that each of our users has a common core platform.
However, we provide a CSS module for users (or your developer of choice) to make styling changes.
With our included visual page builder and landing pages (a blank canvas) you can break out from an off the shelf design and create your own look.
Sure – just contact our Support Team providing details of what changes you require to be made and we will provide you with a quote. You are also welcome to engage another developer of your choice as they can make changes through the Custom CSS module.
We recommend that you do not give out your admin login to a 3rd party service provider but instead set them up their own login.
Yes – as there are various options for changeover including set up in a test environment please contact our Web Support Team for a quote.
Website data plans (per month) are: 5gb, 10gb, 25gb, 50gb, 75gb and 100gb.
When your website bandwidth usage approaches 80% and again at 95% of the plan limit during the month you will be sent an email notification. We also receive a copy of this email and will calculate as to whether you will need a plan increase or not. If not you will not hear from us. However, if we calculate that you need a higher plan we will automatically upgrade you to the next plan up and will advise you. You can reply requesting the plan limit be reduced back however this will mean that your website will suspend when the limit is reached. Service will automatically be restored on 1st of the following month.
We also provide tools for you to view and track site traffic/bandwidth usage.
Sure. Just contact our Web Support Team requesting the change which will take affect from next calendar month and invoice issue.
No – our websites are a leased solution and we retain ownership of the design and a number of required plugins. In compensation we keep our setup costs low.
However, we can provide you with a backup of all content which you can then restore to any other WordPress hosted environment.
No – as above. However, we are sure you would find similar designs to suit you through WordPress theme websites.
No, however adding a security certificate and setting your purchase and form pages to https gives your buying public confidence and can improve your Google ranking.
A security certificate can be added for a small monthly charge. Please contact our Support Team for details.