Frequently Asked Questions
What's included with website hosting
What’s excluded
Can you provide me with personal training?
Yes! We offer customised training sessions via phone or web conference during NZ business hours. Let us know what you need, and we’ll provide a quote.
Can I have FTP access to my website to make styling changes?
No, FTP access is not provided. This ensures seamless updates and support across all hosted sites.
However, we provide:
- A CSS module for styling changes by you or your developer
- A visual page builder that makes it easy to customise your layout without needing CSS
I'm short on time – can you make updates for me?
Yes! If you’d prefer us to handle content updates or styling changes, just send us the details. We'll provide a quote for the work based on our hourly rate.
Will my website suspend if I exceed my data plan limit?
Data plans are available in tiers: 10GB, 25GB, 50GB, 75GB, and 100GB per month. .
We monitor usage and notify you at 80% and 95%. If you’re projected to exceed your current plan, we’ll upgrade you automatically and let you know. If you choose not to upgrade, your website may be suspended when the limit is reached, but service will resume on the 1st of the following month.
Can I change my data plan during the year?
Yes, you can upgrade or downgrade your plan at any time. Just contact our Web Support Team, and the change will take effect from the start of the next calendar month.
Can I host my website elsewhere or take the design with me?
Our websites are provided as a leased service and include proprietary code and licensed plugins, so they can’t be transferred or hosted elsewhere.
If you wish to move to another provider, you’ll need to have a new website created.
Can I purchase just the design to use elsewhere?
No, we don’t sell our website designs separately. However, you can find similar templates through WordPress theme marketplaces if you wish to build a site independently.
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